Episode #054: How to survey your clients to get real, honest feedback
Wish you knew what your clients were really thinking?
I attribute client surveys to so much of my success now and for the past decade. This week we look at two killer surveys that can completely shift the way you run your business. We talk systems, questions, formats….buckle up because we are diving deep!
Hi-lights you won't want to miss:
>>>(1:56)-Why I sent out a survey to my Thrivers
>>>(4:03)-The two most effective surveys that I like to do
>>>(4:52)-Why you need to do your survey online and not in your salon
>>>(11:49)-The reasons that it is important to switch up the format of your surveys
>>>(16:00)-The way you word your verbiage can make a huge impact of the information you receive
>>>(16:59)-Why I feel you should be asking your clients about your booking system
>>>(19:50)-What using a system like Survey Monkey will tell you about your retail sales and business in general
>>>(20:52)-How you can evaluate your time management skill by asking your clients – and what could happen if you don’t score strongly here
>>>(24:22)-Some questions to avoid in your survey